Privacy Notice
Love Thy Neighbour Jersey Limited operates the website www.ltnjersey.com and is a Jersey registered charity, Registered Charity No. 293 and AJC Membership No. 426.
Love Thy Neighbour Jersey Limited is committed to protecting personal data and handling it fairly, lawfully and transparently in line with the Data Protection (Jersey) Law 2018.
Who controls your personal data
The data controller is Love Thy Neighbour Jersey Limited.
Contact details:
· Address: The Strand House, Charing Cross, St Aubin, St Brelade, Jersey JE3 8AA.
· Email: lovethyneighbourjersey@hotmail.co.uk.
The charity supports the long-term homeless, the poor and those in need in the Island, and operates an office, shop and community support activities from its St Aubin base.
Personal data collected
Depending on how the website is used and how contact is made with the charity, personal data may include:
· Name and contact details, such as email address, telephone number and postal address, when an enquiry is submitted or contact is made.
· Donation and supporter information, where a person donates, offers support, or asks to become involved with the charity.
· Correspondence records, including emails, messages and notes of communications.
· Technical information generated by visiting the website, such as IP address, browser type, device information and approximate usage data.
· Cookie-related information, because the website states that it uses cookies to provide a good experience and help the site run effectively.
The charity does not intentionally collect more personal data than is reasonably needed for its charitable, administrative and legal purposes.
How personal data is used
Personal data may be used to:
· Respond to enquiries and provide requested information.
· Administer donations, supporter relationships and related records.
· Assess offers of help, goods or other support for the charity's work.
· Manage the charity's services, operations and safeguarding responsibilities connected with its charitable activities.
· Maintain, secure and improve the website, including through cookie-enabled functionality.
· Comply with legal, accounting, tax, regulatory and governance obligations.
Lawful bases for processing
Personal data is processed on one or more of the following lawful bases, depending on the circumstances:
· Consent, for example where a person chooses to submit information or opts in to receive updates.
· Contract or steps taken before entering into a contract, where necessary to process a donation, arrange support or respond to a specific request.
· Legal obligation, where records must be kept or information must be disclosed to comply with Jersey law, charity regulation, tax requirements or safeguarding duties.
· Legitimate interests, where processing is necessary for the effective running of the charity, its website and its charitable activities, provided those interests are not overridden by the individual's rights.
Cookies and website use
The website states that cookies are used to provide users with a good experience and to help the website run effectively.
Cookies may therefore be used for core website functionality and, depending on the website configuration from time to time, for basic analytics or similar tools that help the charity understand website use.
Users can usually control cookies through their browser settings and any cookie banner or settings tool made available on the website.
Sharing personal data
Personal data may be shared where necessary with:
· Website hosting, IT and email service providers.
· Payment or donation service providers, where donations are processed through third-party platforms.
· Professional advisers, such as legal, accounting or compliance advisers and other charities as deemed appropriate.
· Regulators, public authorities, law enforcement or the courts, where disclosure is required or permitted by law.
Personal data is not sold to third parties.
Retention
Personal data is kept only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting, safeguarding and regulatory obligations.
As a general guide:
· enquiry records are kept for as long as needed to deal with the matter and for a reasonable period afterwards;
· donation and financial records may be kept for up to seven years to meet accounting, audit and tax requirements; and
· suppression records may be retained for longer where needed to ensure that a person who has opted out is not contacted again.
Data security
Appropriate technical and organisational measures are used to help protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
However, no website or method of electronic transmission is completely secure, so absolute security cannot be guaranteed.
Individual rights
Under the Data Protection (Jersey) Law 2018, individuals may have the right to:
· be informed about how personal data is used;
· request access to their personal data;
· request correction of inaccurate or incomplete data;
· request erasure in certain circumstances;
· request restriction of processing in certain circumstances;
· object to processing in certain circumstances, including direct marketing;
· request data portability where the legal conditions are met; and
· withdraw consent at any time where processing is based on consent.
Requests relating to personal data should be sent to lovethyneighbourjersey@hotmail.co.uk.
Proof of identity may be requested before a substantive response is provided.
Complaints
If there is concern about how personal data has been handled, the charity should be contacted first using the contact details above.
A complaint may also be made to the Jersey Office of the Information Commissioner:
· Address: 2nd Floor, 5 Castle Street, St Helier, Jersey JE2 3BT.
· Telephone: +44 (0) 1534 716530.
· Email: enquiries@joic.je.
· Website: joic.je.
Changes to this notice
This Privacy Notice may be updated from time to time to reflect changes in the charity's activities, legal obligations or website functionality.